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Tenancy Sustainment Team seeking new volunteers

12 January 2017


TST Volunteers
TST volunteers Katie (left) and Ciaran at Hudson House

Thames Reach’s Tenancy Sustainment Team (TST) is currently seeking new volunteers to help the service support formerly homeless people in London.


The TST helps former rough sleepers to settle into and retain accommodation, as well as to find employment, develop skills, access health services, and address any support needs related to drug and alcohol misuse and poor physical or mental health.

Operating from Thames Reach’s Hudson House offices in Stockwell, the team is looking for people to help out in a number of roles, including as peer mentors, using lived experience of homelessness to support clients; as finance and administration assistants; and as expert advisers helping people to find work and access housing in the private rented sector.

Volunteers are also needed to assist with the new TST advice surgery, which takes place at Hudson House every Tuesday from 10.30am to 12.00pm.  

The surgery provides practical support and guidance to TST clients, as well as advice on other Thames Reach services which could help individuals to live more independently.

The TST already has a small number of volunteers helping out, including Katie, who recently started with the team after spending time volunteering with Thames Reach’s London Street Rescue outreach service. She provides administrative support at Hudson House and also goes out to meet clients in their homes across west London to offer specialist advice on a range of essential everyday subjects.

Katie said: “I originally got involved with Thames Reach when I did my master’s degree in social anthropology and my dissertation on street homelessness. After my outreach volunteering, I’m now meeting people at a different point on their journey. I’m working with people who are at least a year on from living in a hostel, helping them with legal, health and housing advice.

“I have a strong social conscience and volunteering with the TST is definitely something you can do to really help out and make a difference.”

Ciaran also recently started volunteering with the TST, having received a placement with the team after he completed the TRaVEL training course at the Thames Reach Employment Academy.

He’s currently studying for a diploma in health and social care, and stated that volunteering with the TST helps him get practical experience to complement his studying.

“I’m doing office-based volunteering here,” Ciaran said. “I’m learning what my strengths are, whether that’s doing home visits or giving advice at the weekly surgery, and I’m finding out if this is viable career path for me.

“Volunteering here is good for your own personal development. It gives you structure and motivation and helps you to be the best you can be,” he added.

If you would like to volunteer for the Thames Reach Tenancy Sustainment Team, please visit: