offers services based on the principle of personalisation in which every person
has the right to control their own lives and get greater control and choice on
how they receive support.
entails creating personal budgets for individuals and people are given the
opportunity to plan and choose their own services, shifting the balance of
power from organisations to individuals.
It’s a move
away from services that are constructed on the assumed needs of service users
towards new ways of working.
It builds on
the person centred planning approach that has been developed at Thames Reach
over the past few years.
Already Thames Reach’s personalised
approach has given people the opportunity to influence the path they take away
In their work helping long-term rough
sleepers off the streets, the Ace team navigators must find effective solutions
that will ensure people settle in long-term accommodation.
Frequently the challenge is to help
people develop new interests that keep them engaged.
Through focusing imaginatively on
individual aspirations and giving people the chance to go beyond the normal
limits in terms of articulating their ambitions, the team has pioneered new
ways of helping people make progress.
One service user chose to use his
budget to get a coaching badge and is now teaching football to children and teenagers.
Another decided that swimming lessons
would help him to gain confidence and move forward in his life.
Thames Reach is also committed to
working in partnership with others to develop new ways in which service users
can genuinely choose and influence the services they receive.
Working with Resolving Chaos, and St
Giles Trust, Thames Reach has been helping develop the E-Choice Channel.
This is an interactive website which,
when developed, will allow service users with personal budgets to choose
services, activities and products.
They will also be able to comment on
the services they receive in the way that you can on, for example, Trip Advisor.
The project is benefiting greatly from
the involvement of Thames Reach service users who are helping with each stage
of its development.
Jeremy Swain, Thames Reach Chief
Executive, said: “Once service users are
given real authority to select and comment on services, organisations, including
Thames Reach, will have to be more responsive to their views and preferences and
change what we offer accordingly. It will be exciting and challenging.”
step is a series of new pilot schemes which are being developed across Thames
Reach and which will ensure service users get to spend their personal budgets
in a way that suits them.
Jeremy, said: “The objective is to
spread across the organisation examples of how personalisation is making an
impact, encourage further use of personal budgets and ensure that what we are
doing is disseminated more widely.”
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