Thames Reach revised organisational policies and procedures to ensure service users could gain employment, and would be well supported once in work.
Thames Reach amended and wrote guidance notes to the following policies and procedures:
- To address managing potential conflicts of interest that might arise as a result of the dual roles that service user employees play
Information Sharing Policy; Procedure for anonymising client records
- To clarify Thames Reach’s expectations around the treatment of confidential client information by all staff
- To protect service user employees anonymity
Thames Reach’s sickness absence policy and criminal record check policy were successfully used with service user employees and thus remain unchanged.