12 Month Volunteer Coordination Project

We would like to carry out a review of the way we use volunteers within the organisation

12 Month Volunteer Coordination Project


Thames Reach’s vision is of a society where street homelessness is ended and nobody need sleep rough on the streets. In pursuit of this vision, our mission is to ensure that every person Thames Reach supports is able to find and sustain a decent home, develop supportive relationships and lead a fulfilling life.

In order to achieve this, we use volunteers across the organisation to increase the capacity of our services, and we recognise the impact that our volunteers have, allowing services to run effectively and empowering us to engage meaningfully with more clients.

We currently have almost 200 volunteers, primarily working within our Street Outreach, Employment and Skills and Tenancy Sustainment teams.

The Project

We have received £15,000 from the Berkeley Foundation and would like to carry out a review of the way that we use volunteers within the organisation, particularly in terms of recruitment, training, support and communication.

This would include a full audit of our current use of volunteers in order to establish a volunteer database.

The project will involve talking to teams and a range of existing volunteers, meeting with the Communications team, speaking to members of the Board, and liaising with HR. Collecting data for the audit may require the use of an online survey.

Our Goal:

Thames Reach value our volunteers and we want to ensure that we have the right systems in place to recruit, train and support them. We also want to make sure that we have a wide range of volunteering opportunities available for anyone who would like to share their time, skills and experience with us.

The review should look across Thames Reach to identify volunteering opportunities, and where we could better deploy different types of volunteers, including corporate groups, and volunteers with specialist skills.

The review should produce recommendations for centralised elements of volunteer management so that there is consistency across the organisation and guidance for local managers.

It will also review our work with volunteers with lived experience, including how many we currently have and how much support we are providing through training and other opportunities. We want to encourage more volunteers with lived experience to support our services as peer mentors, as an opportunity to gain experience to secure paid work within the homelessness sector.


– A written review of Thames Reach’s current volunteer practices, including recruitment, training and communication.

– An audit of Thames Reach’s current use of volunteers.

– Recommendations for how to maximise our use of volunteers in the future.

– A volunteering policy which manages volunteers consistently across the organisation.

Timeline: We are looking for the project to start in September 2019. The report should be presented by the end of December 2019.  We are able to facilitate desk space within Thames Reach offices during the project.

If you are interested in delivering on this project please submit a copy of your CV, a full project plan and budget to Catherine Parsons at Catherine.Parsons@thamesreach.org.uk by the 12th of August. We will then complete a face to face interview during the w/c 19th August.

If you have any questions about this project, please contact Catherine Parsons at the email address above, or Georgia Heath at Georgia.Heath@thamesreach.org.uk

Read about Thames Reach services