Assessing people’s needs quickly
5 November 2024
Once our outreach teams have helped people off the streets, our assessment centres have a vital role to play in helping individuals to make sure they’re able to stay off the streets for good.
Once our outreach teams have helped people off the streets, our assessment centres have a vital role to play in helping individuals to make sure they’re able to stay off the streets for good. These centres provide short-term accommodation, where our teams are able to assess each person’s needs and help them find the most appropriate housing solution, whether that’s a hostel, supported accommodation, or another option.
Ziyad, who works at our Lambeth Assessment Centre, which opened in 2023, explains how his service operates: “We operate a 28-day stay assessment centre, with people coming in who have been on probation and those who have been sleeping rough,” he said. “Our goal is to assess their needs and to identify the most suitable accommodation within this timeframe, though we remain flexible as needed.”
The team co-ordinate with other services who can potentially provide each resident with future assistance, and also provide daily support with tasks such as benefit applications, ID requests, and housing benefit claims.
“Our clients often face complex challenges,” Ziyad added, citing substance misuse, physical health problems, mental health issues, and offending. As a result, the team works closely with probation officers, substance misuse specialists, and other professionals to ensure comprehensive care.
“Success is finding accommodation that meets each person’s needs,” added Ziyad. ‘For some people, adapting to life outside of prison can be especially challenging. But building trust is equally important, especially for those who have experienced homelessness.
“One of our biggest obstacles can be a lack of accommodation options, particularly with the housing crisis and challenges in the private rental sector.”