Thames Reach Housing
Thames Reach Housing
Thames Reach Housing
Thames Reach Housing is a registered charity and a registered provider of social housing. Thames Reach Housing commenced trading following the purchase of the Robertson Street hostel in Lambeth in May 2024.
Thames Reach Housing is wholly owned by Thames Reach Charity. Together, Thames Reach Charity and Thames Reach Housing form Thames Reach Group.
Consumer standards
Thames Reach Housing is committed to providing safe, high-quality accommodation and services for our tenants. Each year we publish our performance against the Regulator of Social Housing’s Consumer Standards and Tenant Satisfaction Measures (TSMs), demonstrating how we are meeting our responsibilities as a registered provider.
Our reporting is based on two sources of information.
Management Information
Management information is collected throughout the year and provides objective data about our services and performance. This includes measures relating to areas such as:
- Building safety
- Repairs and maintenance
- Complaints
- Anti-social behaviour
- Property quality and compliance
Read the 2025-26 management information report.
Tenant Perception Survey
The annual Tenant Perception Survey gathers feedback directly from tenants about their experience of our services. The survey includes measures covering:
- Overall satisfaction with Thames Reach Housing
- Repairs and maintenance services
- Home safety and quality
- Complaints handling
- Communication and engagement
- Neighbourhood management
- Whether tenants feel listened to and respected
Read the 2025-26 Tenant Perception Survey results.
Together, these measures provide a comprehensive picture of our performance and help us identify areas for improvement.
Complaints
Thames Reach Housing is a member of the Housing Ombudsman’s Scheme and complies with their complaint handling code, updated in April 2024. The code represents best practice in complaint handling. Read our annual complaint handling and service improvement report 2025-26, which includes our self-assessment against the code.
Annual report and accounts
Our annual report and accounts shows our financial performance during the year.