Greenwich Navigator Service( Various roles)

Job Title: Greenwich Navigator Service (Various positions) Ref: GNS-0319; Salary: Senior Practitioner Grade E £30,012-£33,459 Lead Worker Grade D £29,010-£30,900 […]

Job Title: Greenwich Navigator Service (Various positions)
Ref: GNS-0319;
Salary: Senior Practitioner Grade E £30,012-£33,459 Lead Worker Grade D £29,010-£30,900 Assistant Support Worker Grade A £22,857-£24,081 all inc ILW 6.5% non contributory pension
Hours: 37.5 per week
Location: Greenwich
Contract Type: Fixed Term (12 months)
Closing Date: Midnight 24th March 2019
Interviews: TBC

Do you want to end homelessness and make a difference to people’s lives?
Are you highly motivated, empathetic and looking for a challenge? Thames Reach is looking for:
• Senior Practitioner
• Lead Workers
• Assistant Support Workers

We are currently recruiting for Senior Practitioners and Lead Workers and Assistant Support Worker to create and develop our innovative new Navigator service, working intensively with people who are at risk of rough sleeping, including women, young people and those identifying as part of the LGBTQI community. Supporting people to find and keep accommodation, improve their physical and mental wellbeing, navigate services and work towards employment. These roles involve close working with commissioners and other services in the local area.

You’ll be highly motivated, committed and organised, working with people in London quickly identifying their most appropriate route away from the streets. You will devise, share and oversee plans for achieving this, arranging follow up support to enable our clients to maintain their accommodation and rebuild their life.

With the help of our experienced senior staff and management, you will be supported and trained to use your strong communication and creative problem-solving skills. This is a great opportunity to work with senior managers and commissioners to develop a service and invest in your own personal development.

There will be an expectation to work autonomously as well as part of a team, to be confident in establishing action plans, have strong time management skills, be strongly outcome focused, able to accurately record work to enable us to work consistently with clients and demonstrate our outcomes to funders.

You will have an understanding of homelessness, the impact on individuals and contributing factors, and have constructive and creative approaches to supporting people through change, towards recovery and reintegration. You will have an interest in developing opportunities and outcomes for everyone rough sleeping, including women, young people and members of the LGBTQI community at risk or currently rough sleeping and have unmet complex needs.

Work will involve office and street based work. All posts will be based in London, most work will take place during office hours with some flexible working required.

As an Assistant Support Worker you will:
• Support our clients with practical tasks that will enable them to sustain their journey away from rough sleeping.
• Identify activities which will support clients towards better managing their wellbeing.
• Assist senior staff to manage reporting and compliance.
• Support links with community programmes and resources.
• Ensure that all paperwork is completed and work is recorded and monitored. And have:
• A commitment to providing a high standard of service.
• Excellent communication skills.
• The necessary IT and written skills to record information in word, excel and in databases.
• The flexibility to work occasional late and early shifts and weekends when required.
• Honesty, reliability and a mature and thoughtful approach to equal opportunities and diversity in service provision.

As a Lead Worker you will:

Work in a trauma informed manner, creatively and in conjunction with clients and other services. Devising new options and help clients to access and maintain contact with a wide variety of support services
• The ability to provide a flexible and responsive service to meet the needs of people at risk or currently rough sleepers.
• Excellent communication and creative problem solving skills enabling you to create options for people where these may be hard to find.
• Excellent interpersonal skills and commitment to work with people with complex needs.
• The flexibility to work occasional late and early shifts and weekends when required.
• The enthusiasm and ability to manage a case load of people with complex needs.
• The ability to carry out assessments, and oversee a multi-agency problem solving approach with people who may have a history of challenging services.
• The confidence and knowledge to support colleagues.
• The ability to work both autonomously and within the team; ensure health and safety requirements are followed and manage risk to ensure the safety of all parties involved.
• The necessary I.T skills to collect, collate and interpret information and statistics on rough sleeping and present these in external meetings.
• Sufficient confidence in public speaking to enable you to represent Thames Reach to statutory and voluntary organisations.
• Confidence in working with enforcement agencies such as the Police and local authority civil enforcement teams and be able to speak to others about the benefits of this joint working approach.

As a Senior Practitioner you will: Have all the above as well as the ability to inspire, supervise and manage your colleagues, taking a lead with forming relationships as necessary. You will have experience of securing outcomes, reporting and recording on these and inspiring colleagues to do the same.

Please indicate clearly on your application form, which post you are applying for.

If you would like to discuss the role and your skills and experience please email:

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Please download the application pack and return to

Read about Thames Reach services