Frequently asked questions

• I’m currently sleeping rough in London

  If you are sleeping rough, please visit Streetlink and choose the option to get help for yourself: www.thestreetlink.org.uk

  You can also find a comprehensive list of various homelessness services via the search function on the Homeless England website.

  You can also search for services by borough, along with finding contact information for your local authority, on the Atlas of London’s Homelessness Services website.

• I’m at risk of losing my home in London

  A local authority must take steps to help people at risk of homelessness within 56 days.

  You can find contact information for your local authority, as well as search for homelessness services by borough, on the Atlas of London’s Homelessness Services website.

  You can also find a comprehensive list of various homelessness services via the search function on the Homeless England website.

  Emergency housing advice can also be found by calling the free Shelter Emergency Helpline.

• Other enquiries

  If you have another enquiry not related to the above, please visit our contact page.

  Please be aware that, unfortunately, Thames Reach services are unable to take self-referrals. If you have any queries related to referrals, please follow the above link to our contact page and complete the form.