Jackie’s story

Read about Jackie in her first home

Jackie’s story

Jackie stayed on a hospital psychiatric ward for 13-and-a-half years, followed by a two-and-a-half year spell in a registered care home. She is now living a happy and independent life in her own flat, thanks to a new housing and support scheme for people with long-term mental health problems.

From a psychiatric hospital to a home

Jackie (pictured right) has been in her Brokerage and Resettlement in Lambeth (BRiL) flat for ten months now, receiving support from Thames Reach’s Ola Are, who helps her maintain her tenancy.

Ola and Jackie

Ola is a lead worker in the Alliance and Rehabilitation Team (ART), a part of the Integrated Personalised Support Alliance (IPSA), which is offering a new approach to supporting people with long-term mental health problems in Lambeth.

Jackie has a visual impairment and had sadly also been homeless. Ola makes sure she pays her bills, gets the benefits she is entitled to, and links her in with specialist physical and mental health staff such as psychologists, social workers and occupational therapists. She also helps her keep busy. Jackie has completed a string of training courses, including a painting and decorating scheme run by Thames Reach.

In their words


“I really like it here. It’s great to have a roof over my head and I’m so grateful for all the support I get.”


“She’s doing fantastically well and her family are so happy with the progress she is making. Her self-confidence is much higher and she is determined to make up for all the time she spent in hospital.

“Every day she is looking for something new to do – she has a zest for life. Her worst fear is going back to being homeless.”

Jackie and Ola are pictured on the sofa of Jackie’s flat, the day before Jackie went on holiday to Jamaica – her first holiday in twenty years.