Do you need help

Do you need help?

If you are homeless, or at risk of losing your home, it can be hard to know where to turn. Thames Reach can help you get the right support.


0300 500 0914

StreetLink is a website that enables the public to alert local authorities in England about rough sleepers in their area. This service offers the public a means to act when they see someone sleeping rough and is the first step someone can take to ensure rough sleepers are connected to the local services and support available to them. The service is funded by Government and is part of their commitment to end rough sleeping.

Homeless Link

The Homeless Link website has a detailed directory of services available to homeless people in London and the UK.


0808 800 4444

Shelter’s free housing advice helpline is open 7 days a week from 8am-8pm weekdays and 8am-5pm at weekends. Their website contains detailed information on homelessness, finding a place to live, paying for a home, families and relationships, renting and leasing, repairs and bad conditions, eviction, and repossession.

Westminster rough sleeping helpline

If you are sleeping rough in Westminster, call the council’s 24-hour Rough Sleeping helpline on 020 7641 3841.


Local Housing Options Teams

During the day you can approach your local Homeless Options Team. Contact your local authority for the telephone number and opening hours.

Outside office hours, use these emergency numbers for London boroughs:

Barking and Dagenham: 020 8594 8356
Barnet: 020 8359 2000
Bexley: 020 8303 7777
Brent: 020 8937 1234
Bromley: 020 8464 4848
Camden: 020 7974 4444
City of London: 020 7606 3030
Croydon: 020 8686 4433
Ealing: 020 8825 5000
Enfield: 020 8379 1000
Greenwich: 020 8854 8888
Hackney: 020 8356 3000
Hammersmith & Fulham: 020 8748 8588
Haringey: 020 8348 3148
Harrow: 020 8863 5611
Havering: 01708 4340000 out of hours 01708 433999
Hillingdon: 01895 556666
Hounslow: 020 8583 2222
Islington: 020 7226 0992
Kensington & Chelsea: 0207 361 3008
Kingston Upon Thames: 020 8770 5000 (run by LB Sutton on behalf of Kingston)
Lambeth: 020 7926 1000
Lewisham: 020 8314 6000
Merton: 020 8770 5000 (run by LB Sutton on behalf of Merton)
Newham: 020 8552 9587
Redbridge: 0208 554 5000 out of hours 020 8553 5825
Richmond Upon Thames: 0208 891 7409 out of hours 020 8744 2442
Southwark: 020 7525 5000
Sutton: 020 8770 5000
Tower Hamlets: 020 7364 5000
Waltham Forest: 020 8496 3000
Wandsworth: 020 8871 6000
Westminster: 020 7286 7412

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Help an outreach worker find and help someone on a freezing cold night


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