Outreach Support Worker (TFL)

Job Title: Support Worker Service: London Street Rescue (TFL) Ref: SWTFL-0118 Salary: Grade B £24,135 – £25,437 per annum incl. […]

Job Title: Support Worker
Service: London Street Rescue (TFL)
Ref: SWTFL-0118
Salary: Grade B £24,135 – £25,437 per annum incl. ILW and 6.5% non contributory pension
Location: London Outreach, Various
Number of posts: 1
Contract Type: FTC (until 1/04/2019)
Closing Date: 31/01/2018
Interview Date: w/c 05/02/2018


At Thames Reach we committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness and our aim is to achieve the highest standards and effectiveness in delivering services to vulnerable people.

We are recruiting for Support Workers to join London Street Rescue’s specialist night transport team, working with a hard to reach group of hidden rough sleepers.

The service covers the whole of London, working across the night bus and tube network.  Work is planned in conjunction with TFL – who support and contribute funding to the service – to ensure we are covering the busiest bus routes and regularly visiting busy bus garages and stations.

The service:

– Works with people we meet sleeping on the transport network to quickly assess their needs, plan a route off of the streets and end their homelessness.

– Gathers information on who is sleeping on night buses and tubes, why they are there and what we can do to prevent rough sleeping on the transport network.

– Delivers training to drivers and other TFL staff to improve their knowledge and practise when working with rough sleepers.


Support Workers are responsible for:

– Leading outreach shifts ensuring identified bus routes and stations are visited, known rough sleepers are checked on and new referrals are followed up.

– Working with a case load of people rough sleeping on the transport network to create and carry out a plan to end their rough sleeping.

– Meeting regularly with bus drivers and other TFL staff to offer them support and advice on how to work with people sleeping on the network and make referrals to the outreach service.

Shift work is an essential element of this service.  Successful candidates will have existing knowledge and experience of working with homeless people. You will need to be well organised, able to work under your own initiative and have strong communication skills enabling you to engage with complex rough sleepers and to talk confidently about the service to partners.


As we work in partnership with enforcement agencies such as the Police, Home Office and local authority enforcement teams, you’ll be comfortable doing this and be able to speak to others about the benefits of this joint working approach.


Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.


Download and return the completed application form and return by midnight on the closing date to recruitment@thamesreach.org.uk

Support Worker – Role Profile 
Support Worker- Application Form

Read about Thames Reach services