Back in 2022, Deptford Reach won a £10,000 prize at the London Homelessness Awards for their homelessness prevention work in the Lewisham community. Jordan is the Lead Manager of Deptford Reach, and discusses the impact the prize has had on the people they work with, as well as being a boost for the team.

How did it feel to win at the London Homelessness Awards?

It was a great moment of validation, feeling like we are really being seen. We do this work every day, so having an award that shows everyone exactly what we have been doing, and the difference it’s making in the community, is a great feeling. It helped us take a step back and look at our work as a team and recognise how important it is. The people we work with, and people who fund our work, seeing that we’ve won an award like this is another way of letting people know that we are experts in what we do, and that we really want to help people that need the support.

How was the awards ceremony? 

Celebrating all the hard work that the different winners had been doing was a special moment; it was also a good experience to speak with different, similar organisations, develop new partnerships that can help us move people away from street homelessness. Even just meeting people from different organisations was positive, seeing new services and understanding how different people and teams work.

How has the prize money helped the work you’re doing?

We’re expanding our service into the community, to help people who might feel anxious or unsure about visiting a day centre, so the extra boost to our funding has allowed us to visit more spaces in the community, such as food banks, where people might be struggling and unaware of what we can offer.

People often come to us with issues with their living situation, so we are able to provide funds for small home repairs to ensure their accommodation is safe and secure. With the ongoing energy crisis, we’ve been able to lessen some of the stress and burden of prices increasing by providing energy vouchers to people who are particularly concerned about the cost of heating their homes.

Deptford Reach, and other projects across London, are encountering extra pressure due to increased demand and the cost of living crisis, which is affecting services as well as those using them. Click here to find out how you can support our work by donating or volunteering.

East Surrey Outreach Service (ESOS) covers four boroughs within a large expanse of East Surrey. Their work combines outreach and support work to help people sleeping rough in towns including Reigate, Dorking, Epsom, Leatherhead, Redhill, Oxted, Horley, Ewell, Caterham, and Ashtead. 

Support worker Boni talks us through a day in the life of working at ESOS. 

“We are an outreach service attached to the East Surrey area, and cover four boroughs: Tandridge, Epsom & Ewell, Mole Valley, and Reigate & Banstead.  

“I usually start my day by planning my diary, figuring out which appointments I’m having with people in my caseload. As the areas we cover can be miles apart, I try to organise my appointments accordingly, and visit people who are fairly close to each other in the same afternoon, for example. Our team conducts street outreach as well as ongoing casework with the people we are helping. We sometimes work with people who are experiencing different types of homelessness, such as sofa-surfing, so we’re flexible and supportive in our approach. We work closely with local councils and have built strong relationships that allow us to advocate for people trying to access necessities such as emergency housing. 

“Within ESOS, we have regular team meetings where we discuss successes, incidents, and training that we are keen to undertake to help us in our roles. Of course, we are all different and have different strengths, so working in a closely-knit team allows us to learn from each other and make the right connections to work towards ending street homelessness in East Surrey. 

“I really value the face-to-face side of my work, and think it is vital in establishing the trust needed to help people off the streets. When advocating for people with agencies such as drug and alcohol support or mental health services, my approach is to remind these organisations of people’s particular vulnerabilities. There isn’t one single or guaranteed route for helping everyone we meet. I go to hubs across the East Surrey area and speak to people who might be homeless and unknown to us. There is so much stigma around becoming homeless, and a simple friendly conversation can really help people open up about what they’re going through and what they might need. 

“One person I am working with at the moment is Mike*. He is entrenched, which means he has been sleeping rough for a long time and that is now his lifestyle; he makes it work for him, but this does not take away from the fact that sleeping rough is life-threateningly dangerous, regardless of how secure the setup might seem. Mike has been sleeping in a supermarket car park and is known to the local community and has a good relationship with passers-by, as well as employees from the supermarket. Despite having no fixed address, he is known to the adult social care team regarding his own support needs, including high functioning Schizophrenia, but he is refusing help. I travel to where he is to do a welfare check weekly and in severe weather Mike is checked daily. In that time, his engagement with ESOS has definitely improved. We have started to take him a hot lunch, which he now accepts from us, which is a positive step. Helping him come off the streets is going to be a long process, but one thing I know I’m good at is calling people in and speaking loudly for my clients when it’s needed. I’ve started working with a psychologist who is going to meet with Mike during one of my upcoming welfare visits, and I’m hopeful that this will be a big step towards finding Mike the right type of accommodation and support for his needs. 

“I believe in not giving up on people, regardless of engagement. If someone doesn’t want to engage with our services, that is up to them, but I will make repeat welfare checks and try to provide things like food, water, and a friendly face, to make their situation a little easier, until they feel ready to engage and take up the support to come off the streets.” 

Our East Surrey Outreach Service (ESOS) is looking for volunteers to help run their outreach service based in Redhill, Surrey.

Skills:

– A calm and purposeful approach to challenges

– Motivation to support people facing disadvantage

– Awareness and understanding of the need for boundaries and confidentiality

– An understanding of equal opportunities, discrimination and diversity

– An awareness of health and safety issues in the workplace

– Ability to listen, follow instructions and build trusting relationships with people facing homelessness

Practicalities:

The team is flexible and can accommodate a variety of hours and shifts per week, however they are particularly looking for help with the Friday morning shift 6am-noon.

– Accompany Thames Reach support worker on early morning outreach shifts to respond to StreetLink alerts for new records of people sleeping rough in the area

– Take notes and record accurate information. (Street outreach shifts are typically 6am-9am out on the street followed by some office admin, such as writing up notes)

– Interact with members of the public, local businesses and other stakeholders (via StreetLink) who are involved with those facing homelessness in the borough

– Update the relevant local authority, StreetLink system and InForm database with actions and prepare shift summary document.

PPE can also be provided.

For more information or to apply, please contact Kelly, our volunteer programmes manager, at: volunteers@thamesreach.org,uk.

Please note that the role will be based at the ESOS office in Redhill, Surrey.

Thames Reach has been successful in a recent bid to run a service helping people who are sleeping rough or at risk of homelessness in East Surrey.

East Surrey Outreach Service (eSOS) will begin operating as part of Thames Reach in May, and will engage in outreach work to help rough sleepers off the streets, along with preventative work to support people who are sofa surfing, living in other precarious situations, or at risk of losing their home.

eSOS is Thames Reach’s first commissioned service outside of Greater London and the organisation is looking forward to working with partners in the region to develop new ways of helping homeless and vulnerable people.

The service covers four district councils: Epsom & Ewell, Tandridge, Reigate & Banstead, and Mole Valley, a region which includes the towns of Dorking, Epsom, Leatherhead and Redhill.

Catherine Parsons, Thames Reach director of operations, said: “We are pleased to have this opportunity to tackle the issue of homelessness beyond London and to explore new ways of working to end rough sleeping.”

Thames Reach will be recruiting new staff for this service in the coming weeks. Roles will be advertised at www.thamesreach.org.uk/about-us/careers