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Rapid Response Team

Outreach services play a vital role helping rough sleepers escape life on the streets by meeting them where they sleep and encouraging them to come indoors and then find somewhere to stay.

Thames Reach’s Rapid Response team is a new, Greater London Authority-funded service that provides an emergency response to rough sleepers in up to 24 London boroughs. It is a team of 19 outreach workers, who work at night looking for rough sleepers. Its primary aim is to respond to referrals from Streetlink and refer clients who are new to the street to No Second Night Out.

The Rapid Response team ensures that Streetlink referrals are responded to in a consistent and timely manner as the team’s target is to conduct their first visit within 24 hours of the referral being made.

If you see someone sleeping rough in London, you can make a referral via the StreetLink website, and the Rapid Response team will go out to help the individual.

The Rapid Response team relies heavily on volunteer support. If you would like to find out more about becoming a volunteer, please visit the volunteer page.

Read about other Thames Reach outreach services