Peer Mentor Croydon

Act as a peer mentor for our people making use of our housing services in Croydon

ROLE PROFILE

Role Title: Peer Mentor

Location: Croydon

About Thames Reach

Thames Reach is a charity based in London, specialising in helping people with complex and multiple needs, including those associated with poor mental health and substance misuse. We manage a range of services, including street outreach, frontline hostels, day services, specialist supported housing and employment and skills schemes. Last year we helped more than 10,000 people.

Purpose of the role

Croydon Housing First helps people with a history of sleeping rough to settle into their own accommodation, offering immediate, specialist support to make sure people don’t return to the streets, and instead move effectively towards recovery and independent living.

The project provides 20 people with their own flat, all supported by a Thames Reach key worker who helps the tenant to access the right services to meet their needs, be it related to health, skills, benefits or employment.

Thames Reach staff also help tenants to source furniture, organise bills, and create a home environment in which they feel secure and comfortable.

What you will be doing

In this role, you will be supporting us with the following tasks:

  • To provide information, support and encouragement to a mentee, leading and guiding by example in a one-to-one or group environment
  • Adopt a person-centered holistic approach to enable your mentee to express their needs and aspirations and support them formulate a suitable action plan to enable them to achieve those
  • Develop and maintain an up to date knowledge of local services to enable you to advise and signpost mentees
  • Assist the mentee in their educational and employment aspirations and acquiring new skills
  • Update mentee records including new action agreed and achievements
  • Provide some feedback on your observations on progresses made (provide affirmation) and areas they may need to develop further to their achieve goals.
  • Review and celebrate all achievements throughout relationship

When would you be needed and where would you be based

We expect volunteers to commit for at least six months with the requirement of 1-2 days a week. Once we have received your application, we will meet with you informally and give you more information on the location and time you will need to commit to the role.

What you can gain from this volunteering role

  • Be able to use your skills, knowledge, and life experience to benefit others
  • Experience, training, and skills that you can highlight on your CV and in job interviews
  • Professional references after 3 months volunteering
  • Mentoring and support from our Employment and Skills team
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

Training and support offered

  • A role specific induction so that you understand the role well
  • Regular support and supervision from the team to discuss how your volunteering is going and what other opportunities and training may be available to you
  • Online or face-to-face instructor led training and e-learning modules to prepare you for your voluntary role
  • Access to a range of additional e-learning courses as well as local opportunities for your personal and professional development
  • Support from staff and peer support from fellow volunteers
  • Reimbursement of out-of-pocket expenses.

What we are looking for

  • Good interpersonal skills, enthusiasm, and motivation
  • Ability to listen and be empathetic to build rapport with clients
  • Good verbal and written communication skills
  • Willingness to learn and develop within the role
  • Motivation to support disadvantaged and vulnerable people
  • The physical ability to work on the streets (there can be a lot of walking involved)
  • Awareness and understanding of the need for professional boundaries and confidentiality
  • To have the ability to follow Health and Safety regulations, Equal Opportunities and Diversity policy.
  • We specifically need people with lived experience of homelessness.

Minimum age: 18

Safer recruitment

Thames Reach undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. We take measures to make volunteering at Thames Reach a positive and safe experience.

Are references required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives).

Is there criminal record check required: Yes

How can I apply? Complete our online application form or contact us at volunteer@thamesreach.org.uk.

Apply today

Mutiat’s story

Mutiat discusses the support she has received towards getting better, more suitable housing, now that she is retired

Mutiat’s story

Mutiat has been receiving housing support, including advocacy for better, more suitable accommodation. Through an introduction to our team in Lewisham, and subsequent conversations, her key worker has been able to identify other areas of support she might need, including physical health support and digital skills classes.

“I met the team at Lewisham IHASS after I was referred from the council. I needed help with filling out forms for my housing.

“I really appreciate them; when I first needed their help, I needed an interpreter because my first language is Yoruba. My key worker could also speak Yoruba, so the process became much easier. When I was able to fill out the forms I needed for my housing, I was then offered support for a few other things. This came out of a conversation I had with my key worker, who was so nice.

“Through our conversations, I learned about the other kinds of support I could get help with.”

By having a good working relationship with her key worker, Mutiat realised that there were other things she could get support for; she didn’t need to struggle alone.

“I started a digital skills class a few weeks ago. It’s going well, and I’m learning how to do things on my phone that will make it easier to stay in touch with different people. I found out about the class when my key worker mentioned it to me, saying that there would be free classes in Deptford for people wanting to be more confident using phones and computers.”

Now she is gaining digital skills, what does the future look like for Mutiat?

“I am retired now, but the thing I like to do most is going out and meeting people. I have problems with my knee, but I am going towards being able to contact people and go out and see them.

“The team have been fantastic; they have really helped me with my housing. I’m very happy about them; they’ve been so nice and welcoming towards me. If anyone I know needs help, I would definitely introduce them to Thames Reach.”

Become a Thames Reach Trustee

Use your expertise to help us end street homelessness

Become a Thames Reach Trustee

Thames Reach Group (Thames Reach Charity and Thames Reach Housing) are looking for new members of our two Boards of Trustees. As well as a commitment to ending street homelessness, and the ability to provide strategic oversight for the organisation, we are hoping to recruit members with specific skills in one or more of the following areas:

  • Services for people affected by rough sleeping
  • Health
  • Housing association compliance

This is an opportunity to be part of an organisation with an excellent reputation for delivering high quality services, and which is serious about working to end street homelessness.

Stephen Howard, Chair of the Thames Reach Board of Trustees, says: ‘Thames Reach is an organisation making a real and practical difference to people affected by homelessness. By joining as a Trustee, you can use your skills and experience to bring us closer to a society where street homelessness is ended and nobody need sleep rough on the streets.’

To speak to us about becoming a Thames Reach Trustee, please contact boardmembership@thamesreach.org.uk

For more information about the roles, please visit our list of current volunteering opportunities.

Board Member – Thames Reach Charity

If you are interested in becoming a Thames Reach board member, contact us at boardmembership@thamesreach.org.uk to find out more.

If you are interested in becoming a Thames Reach board member, contact us at boardmembership@thamesreach.org.uk to find out more.

Thames Reach is a leading London-based charity with a particular focus on rough sleeping, and helping people who are, have been, or are at risk of rough sleeping to find decent homes, build supportive relationships and lead fulfilling lives. The charity provides innovative services aimed at preventing rough sleeping, intervening where people are sleeping rough, and helping people to recover from the impact of life on the streets. As well as street outreach work, our services include tenancy support, emergency shelters, day services, hostels and accommodation, and help with health and employment. We work across London and in Surrey.

Thames Reach is a strong organisation that is growing in response to need. Our services are rooted in our understanding of the issues surrounding street homelessness, and we use this understanding to influence decision making at a local, regional, and national level. We have an excellent reputation for effective service delivery, working with people who may have very high levels of need, and using our experience of delivering services to develop and improve our approach. The majority of our services are delivered to local and regional authorities on a contract basis and we understand that our continued effectiveness requires us to sustain and develop our financial viability; and to retain and grow our excellent employees and volunteers.

We have just over 400 employees and around 200 volunteers, and our organisational turnover is around £25 million per annum.

We have an effective and long-standing non-executive Board with a wealth of relevant experience in both the public and commercial sectors. They provide valuable support to the Executive team, as well as attending around five Board meetings every year, sitting on one of the three Board sub-committees (Finance, Audit and Fundraising; Services; Governance and People) that meet around four times a year. Board members are also asked to participate in an annual away day, usually in the autumn, with separate preparatory visits to our services.

We are now looking for up to two new members. As well as an interest in and commitment to ending street homelessness as a Board member and the ability and interest in providing strategic oversight for the organisation, we are hoping to recruit members with specific skills in the following areas:

Legal knowledge

We are looking for candidates with up to date knowledge of the law and its application in our context.  As well as the delivery of our services, this could include knowledge of property or employment law, or charity and contract law as it applies to our commitments.

Governance/Company Secretary knowledge

We are also looking for board members with an interest in and knowledge of charity governance, to support the board to understand and comply with our regulatory commitments.

Thames Reach is committed to achieving a diversity that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. We particularly welcome applicants who may have experience of homelessness and/or of using services that support people with complex support needs.

If you are interested in becoming a Thames Reach Board member and think that you might have the skills that we need, contact us at boardmembership@thamesreach.org.uk to find out more.

Closing date: Sunday 15 October 2023

Jasmine’s story

Jasmine’s mental health was suffering when she was struggling to feed her family. Through support from Deptford Reach, she was able to lessen the strain while her husband was unable to work

Jasmine’s story

Jasmine recently came into contact with Deptford Reach through their community outreach, making sure people in the community are receiving the support they need, such as maintaining tenancies, keeping track of financies and mental health. Deptford Reach are making a huge impact in Lewisham by being visible at food banks and other hubs in the area. In her own words, Jasmine talks about the support she has received from Deptford Reach, particularly support worker Shana.

“For over two years I have been struggling day-to-day. I had recently got married to my husband who isn’t from this country, so it took a long time for him to get authorisation to work. Eventually this took a toll on me as I was working part time with two children and a husband to feed. Due to the fact I was married, all my benefits were reduced even though my husband was not earning and he wasn’t entitled to benefits. I was left in despair and this affected my mental health to the point I would spend all day crying and feeling suicidal.

“I began visiting a food bank in Lewisham, but would just take my food and go, until one day I couldn’t contain my emotions and burst into tears. Someone working there took me to one side and asked how they could help.

“Then I was referred to a staff member from Deptford Reach called Shana. As a sufferer of mental health, namely depression, I was in tears and felt in a low mood, but Shana put me at ease straight away. Because of my financial struggle I explained my situation and was relieved to be told I could claim Universal Credit, which I wasn’t aware of. I was booked in the following week where I was assisted in completing the claim.

“My claim was accepted and I now have help paying my rent and still have a small amount of spare change to feed my family.

“I am very relieved that I now finally have extra financial support which has taken the stress away, that had been pushing me down for so long. I have Deptford Reach to thank for that.”

 

Layla’s story

Layla has been helped back into work with the help of the Lambeth IPS team

Layla’s story

Layla has been receiving support from the Lambeth IPS (Individual Placement and Support) team, who are a part of Thames Reach in our collaboration with the Lambeth Living Well Network Alliance. 

Layla has been living in Lambeth for several years, and was referred to the IPS service in late July, with an assessment done by the team two days later. At the time of the referral, Layla was out of work and looking to get back into full-time employment. The role of IPS is to work with people who have used mental health services in the borough who want to return to employment, or enter it for the first time.

Having graduated with a degree in media, the first piece of advice from the assessment was to boost her LinkedIn profile to become more visible to recruiters. A support worker in the IPS team worked with Layla to show her how to optimise her time on the platform and make connections, which is a vital tool to being seen by recruiters online.

Layla met with her support worker every week for at least two hours, where she was helped to apply for around fifty job vacancies in the industry she has trained in, looking at jobs in film and the media, using online job boards and resources.

She eventually found a role she was particularly keen on, a production controller. A recruiter had engaged with her through LinkedIn because he liked her profile. The first intervention of working on Layla’s LinkedIn profile was very valuable and had a positive outcome of helping her back into employment.

Her support worker is providing regular support now Layla is back in work, as her mental health makes her feel distress in certain environments. The team have worked in collaboration with Layla’s psychologist to create the most considered approach, using a mental health toolkit that was given to her before she was discharged.

Layla is now enjoying her new role and the independence that has come from it, knowing that she can speak to her support worker and team at Lambeth IPS if any challenges arise.

Read more about the Lambeth IPS service and how it is supporting Lambeth residents manage mental health in the workplace.

Information, Advice and Guidance (IAG) Volunteer Advisor

Information, Advice and Guidance (IAG) volunteer advisors provide support to vulnerable adults who want to access training, volunteering or employment opportunities.

Location: Across London

Purpose of the role

Information, Advice and Guidance (IAG) volunteer advisors provide support to vulnerable adults who want to access training, volunteering or employment opportunities. We provide friendly and expert-led support for vulnerable adults of all ages and backgrounds, creating better work opportunities for everyone in our community

What you will be doing

In this role, you will be supporting us with the following tasks:

– Work with clients 1:1 to identify their individual goals

– Support clients in accessing the knowledge and skills required to achieve their
specific goals

– Record client work on our InForm database to ensure efficient joint working
and delivery of the service

– Liaise with external services including prospective employers and training providers
as required

–  Signpost or refer clients to relevant internal services and external agencies.

– Work as part of IAG team and maintain regular communication with clients and
colleagues

– Provide a professional and effective service to clients in line with Thames Reach
policies

When would you be needed and where would you be based

We expect volunteers to commit for 2 days per week for at least six months. Our volunteering hours are Monday – Friday, 10am – 4pm.

Once we have received your application, we will meet with you informally and give you more
information on the location and time you will need to commit to the role.

What you can gain from this volunteering role

– Be able to use your skills, knowledge, and life experience to benefit others

– Experience, training, and skills that you can highlight on your CV and in job interviews

– Professional references after 3 months volunteering

– Mentoring and support from out Employment and Skills team

– Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

Training and support offered

– A role specific induction and trial shift so that you understand the role well

– Regular support and supervision from the Rapid Response team to discuss how your volunteering is going and what other opportunities and training may be available to you

– Online or face-to-face instructor led training and e-learning modules to prepare you for your voluntary role

– Access to a range of additional e-learning courses as well as local opportunities for your personal and   professional development

– Support from staff and peer support from fellow volunteers

– Reimbursement of out-of-pocket expenses.

What we are looking for

– A friendly personality, good interpersonal skills, enthusiasm, and motivation

– Ability to listen and be empathetic to build rapport with clients

– Good verbal and written communication skills

– Willingness to learn and develop within the role

– Motivation to support disadvantaged and vulnerable people

– The physical ability to work on the streets (there can be a lot of walking involved)

– Awareness and understanding of the need for professional boundaries and confidentiality

– To have the ability to follow Health and Safety regulations, Equal Opportunities and Diversity policy.

Minimum age: 18

Are references required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives).

Is there criminal record check required: Yes

How can I apply? Complete our online application form or contact us at volunteer@thamesreach.org.uk.

Apply today

 

Keeping in Touch (KiT) Volunteer

Keeping in Touch (KIT) is a telephone support and welfare service for people we support who live in London

Role Title: Keeping in Touch (KIT) Volunteer Support Worker

Location: Across London

Purpose of the role

Keeping in Touch (KIT) is a telephone support and welfare service for people we support who live in London. KIT volunteers assist people we work with and help with our aim of supporting people to manage their tenancy and avoid a return to homelessness

What you will be doing

In this role, you will be supporting us with the following tasks:

  • Make telephone welfare checks and provide tailored support to help clients sustain their tenancy and support them to be part of, and connect with, their local community
  • Research information about local community groups, advice/support services, and other resources that can assist the people we support to resolve a problem or query
  • Keep written records of the contact and conversation we have with people on an IT system, and ensure notes are well written and can be easily understood by others.
  • Inform Thames Reach Staff of urgent concerns where someone may need additional support in person (from a staff member)
  • Provide a professional and effective service to clients in line with Thames Reach policies.

When would you be needed and where would you be based

We expect volunteers to commit to a minimum of 4 hours per week for at least six months. Our volunteering hours are Monday – Friday, 10 am – 4 pm.

Once we have received your application, we will meet with you informally and give you more information on the location and time you will need to commit to the role.

What you can gain from this volunteering role

  • Be able to use your skills, knowledge, and life experience to benefit others
  • Experience, training, and skills that you can highlight on your CV and in job interviews
  • Professional references after 3 months volunteering
  • Mentoring and support from our Employment and Skills team
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

Training and support offered

  • A role specific induction and trial shift so that you understand the role well
  • Regular support and supervision from the Employment and Skills team to discuss how your volunteering is going and what other opportunities and training may be available to you
  • Online or face-to-face instructor led training and e-learning modules to prepare you for your voluntary role
  • Access to a range of additional e-learning courses as well as local opportunities for your personal and professional development
  • Support from staff and peer support from fellow volunteers
  • Reimbursement of out-of-pocket expenses.

What we are looking for

– A friendly personality, good interpersonal skills, enthusiasm, and motivation

– Motivation to help people with support needs and who have lived experience of homelessness

– Good verbal and written communication skills

– Ability to listen and take a patient approach

– Ability to build trusting relationships with clients

– A problem-solving attitude

– Willingness to learn and develop within the role

– Motivation to support disadvantaged and vulnerable people

– Awareness and understanding of the need for professional boundaries and confidentiality

– To have the ability to follow Health and Safety regulations, Equal Opportunities and Diversity policy.

Minimum age: 18

Are references required: Yes. We will ask for two references, and this can be former employers or people that know you well (other than relatives).

Is there criminal record check required: Yes

How can I apply? Complete our online application form or contact us at volunteer@thamesreach.org.uk.

 

Apply today

Ivo’s story – one year on

We meet with Ivo, a year after he told his story of recovery, helped by getting his own flat after experiencing mental health issues

Ivo’s story – one year on

Last year, we shared Ivo’s story, who has seen a huge improvement in his life since moving into his own flat through Brokerage and Resettlement in Lambeth (BRiL), a collaborative project between the Lambeth Living Well Network Alliance and Thames Reach, which aims to provide people living in supported or residential accommodation with a flat of their own.

As part of his ongoing journey with his mental health, Ivo received support from the Essentials Fund to help decorate his flat. Visiting him again in December 2022, it is clear how he has been able to make his flat a home, allowing his creative pursuits to flourish. As he welcomes us in, he says, “this is my studio now. This is where I paint.”

While Ivo has been painting and training in art for most of his life, it is clear that this is a therapeutic practice for him, and has contributed to his mental health recovery, as well as having his own flat.

“I’m in a good creative space at the moment. I love this flat, and I love Streatham. It’s a very good area to make connections in the community.” Making new friends and being able to talk about his interests has also been a huge benefit for Ivo, and although he moved into his flat during a lockdown in 2021, he now feels immersed in the community, including getting involved with volunteering in his spare time, and having opportunities to showcase his art locally.

“Things have really improved since I moved here. I feel back to my normal self, and I’m enjoying things slowly. I’m enjoying life now.  Having this flat has helped me feel peace of mind.”

The support Ivo is receiving from Thames Reach has recently reduced, due to his positive progress, but his support worker keeps in contact and is available if he needs advice or support. Ivo says that the combination of Thames Reach’s support, along with that of his community, has helped him gain independence and confidence.

Your donation to Thames Reach can help people gain independence and confidence, just like Ivo. Support our Essentials Fund today and make a real difference to those who need it the most.

Keeping in Touch (KiT) Volunteer

IHASS digital skills volunteer will provide support and assistance to individuals who wish to learn or improve their skills using new technology

Role Title: Keeping in Touch (KIT) Volunteer Support Worker

Location: Across London

Purpose of the role

Keeping in Touch (KIT) is a telephone support and welfare service for people we support who live in London. KIT volunteers assist people we work with and help with our aim of supporting people to manage their tenancy and avoid a return to homelessness

What you will be doing

In this role, you will be supporting us with the following tasks:

– Make telephone welfare checks and provide tailored support to help clients sustain their tenancy and         support them to be part of, and connect with, their local community

–  Research information about local community groups, advice/support services, and other resources            that can assist the people we support in resolving a problem or query

–   Keep written records of the contact and conversation we have with people on an IT system, and                   ensure  notes are well written and can be easily understood by others.

–  Inform Thames Reach Staff of urgent concerns where someone may need additional support in person     (from a staff member).

–  Provide a professional and effective service to clients in line with Thames Reach policies .

When would you be needed and where would you be based

We expect volunteers to commit to a minimum of 4 hours per week for at least six months. Our volunteering hours are Monday – Friday, 10am – 4pm.

Once we have received your application, we will meet with you informally and give you more information on the location and time you will need to commit to the role.

What you can gain from this volunteering role

– Be able to use your skills, knowledge, and life experience to benefit others

– Experience, training, and skills that you can highlight on your CV and in job interviews

– Professional references after 3 months volunteering

– Mentoring and support from our Employment and Skills team

– Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

Training and support offered

– A role specific induction and trial shift so that you understand the role well

– Regular support and supervision from the Employment and Skills team to discuss how your volunteering is going and what other opportunities and training may be available to you

– Online or face-to-face instructor led training and e-learning modules to prepare you for your voluntary role

– Access to a range of additional e-learning courses as well as local opportunities for your personal and professional development

– Support from staff and peer support from fellow volunteers

– Reimbursement of out-of-pocket expenses.

What we are looking for

– A friendly personality, good interpersonal skills, enthusiasm, and motivation

– Motivation to help people with support needs and who have lived experience of homelessness

– Good verbal and written communication skills

– Ability to listen and take a patient approach

– Ability to build trusting relationships with clients

– A problem-solving attitude

– Willingness to learn and develop within the role

– Motivation to support disadvantaged and vulnerable people

– Awareness and understanding of the need for professional boundaries and confidentiality

– To have the ability to follow Health and Safety regulations, Equal Opportunities and Diversity policy.

Minimum age: 18

Are references required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives).

Is there criminal record check required: Yes

How can I apply? Complete our online application form or contact us at volunteer@thamesreach.org.uk.

Please note this is a volunteer role and does not form part of any contract of employment.

Apply today