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Tenancy Sustainment Team

Getting the keys to a new home is a significant moment in anyone’s life, but especially so if you’ve spent time sleeping rough on the streets.

The Thames Reach Tenancy Sustainment Team works across 16 London boroughs helping former rough sleepers to manage the transition away from the street or hostel living into more independent accommodation and then enable them to rebuild their lives.

Using a ‘Floating Support’ model, staff provide support for as long as is needed and then ‘float off’ to support someone else. However staff are always available should a tenant relapse, or need some additional support. A large, dedicated team of staff and volunteers work to have a positive impact on the general health and well-being of former rough sleepers by enabling and encouraging them to address chronic and other health problems and maintain relationships with appropriate health and care services.

Staff also provide flexible, individually-tailored support to build the confidence and independent living skills and help them engage in more meaningful activity like training or employment.

In due course and where appropriate, tenants are supported to move on into more suitable accommodation, such as general needs social housing or private rented sector accommodation.

Read about other Thames Reach recovery services